Clinical Workflow Simulation
Tool: Articulate 360
Problem: Clinicians needed hands-on practice before system go-live.
Solution: A guided simulation that mirrored real patient workflows, including branching decisions and error recovery.
PHSA
Provincial clinical systems training
The Challenge
PHSA needed to coordinate clinical systems training across multiple provincial programs. Workflows differed between teams, but the system was shared.
Training had to support clinicians without removing them from frontline care for extended periods.
Our solution
We designed scenario-based modules that reflected real clinical workflows. Users practiced tasks in context rather than watching demonstrations.
Job aids and structured reference materials supported performance after go-live.